Privacy policy

Last Updated: September 2, 2026

At NiiGo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how NiiGo collects, uses, stores, shares, and protects information when you use the NiiGo website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.

1. Information We Collect

To provide, maintain, secure, and improve our services, NiiGo may collect different types of information.

1.1 Personal Information

Depending on how you use the Platform, we may collect:

Full name
Phone number
Email address
Delivery address
Business information, where applicable
Identification information where required
Payment-related information
Account and login information

1.2 Transaction Information

When you use NiiGo to place or manage orders, we may collect information relating to:

Orders placed
Products or services purchased
Payments and payment status
Refunds and cancellations
Transaction history
Order and delivery details

1.3 Health and Prescription Information

When using NiiGo pharmacy services, you may choose to provide health-related information that is necessary to process your order. This may include:

Prescription documents uploaded by you
Prescription details required to dispense medications
Information necessary to verify prescription-based orders with licensed pharmacies

NiiGo collects and uses this information only for purposes such as facilitating pharmacy orders, verifying prescriptions where required, complying with applicable laws and regulations, and facilitating the delivery of medications.

We do not use prescription information for advertising or unrelated marketing purposes.

Health-related information may be shared with the licensed pharmacy responsible for fulfilling your order and with delivery partners only to the extent reasonably necessary to complete the relevant service.

NiiGo applies appropriate technical and organizational safeguards to help protect health-related and prescription information.

1.4 Location Information

With your permission, NiiGo may collect location information to:

Show nearby businesses
Provide accurate delivery services
Improve location-based features
Assist delivery partners with navigation

You can manage or withdraw location permissions through your device settings. Some location-based features may not function properly if permission is disabled.

1.5 Device and Usage Information

We may automatically collect certain technical and usage information, including:

Device type
Operating system
Browser information
IP address
App and website usage activity
Platform interactions
Security and diagnostic information

This information helps us maintain platform security, improve performance, troubleshoot issues, and enhance the user experience.

2. Information Provided by Merchants and Delivery Partners

Users who register as merchants or delivery partners may be required to provide additional information to access specialized NiiGo services.

2.1 Merchants

Information may include:

Business name
Business location
Business registration details
Products and services offered
Banking or payment information
Business documentation where required

2.2 Delivery Partners

Information may include:

Full name and other personal details
Contact information
Vehicle information
Identification information where required
Payment information

This information may be used to verify accounts, facilitate platform operations, process payments, and provide relevant NiiGo services.

3. How We Use Your Information

NiiGo may use collected information to:

Create and manage user accounts
Process and manage orders
Process payments and refunds
Connect customers with merchants
Coordinate deliveries
Provide customer support
Communicate order and account updates
Improve our products, services, and Platform
Personalize aspects of the user experience
Detect, investigate, and prevent fraud or unauthorized activity
Maintain the security and integrity of the Platform
Comply with applicable legal and regulatory requirements
Resolve disputes and enforce our agreements

Where required by applicable law, we will obtain appropriate consent before using personal information for purposes that require consent.

4. How We Share Your Information

NiiGo may share information with third parties where necessary to provide our services, operate the Platform, protect users, or comply with legal obligations.

4.1 Merchants

To fulfill customer orders, merchants may receive information necessary to process and complete an order, which may include:

Customer name
Order details
Delivery information where applicable
Contact information necessary to fulfill the order

4.2 Licensed Pharmacies

For pharmacy orders, licensed pharmacy partners may receive prescription documents and related health information where necessary to verify prescriptions, dispense medications, and fulfill the order.

4.3 Delivery Partners

Delivery partners may receive information necessary to complete a delivery, which may include:

Pickup information
Delivery address
Customer name
Contact information required for delivery
Relevant order details

4.4 Service Providers

NiiGo may use trusted third-party service providers to support the Platform, including providers of:

Payment processing
Hosting and cloud infrastructure
Analytics
Communication services
Security services
Technical and operational services

These providers may access only the information reasonably necessary to perform services on our behalf and are expected to protect personal information and use it only for authorized purposes.

4.5 Legal and Regulatory Requirements

NiiGo may disclose information where reasonably necessary or required by:

Applicable laws and regulations
Government authorities
Court orders or other legal processes
Law enforcement requests
Requirements relating to the protection of users, businesses, or the security of the Platform

5. Data Security

NiiGo takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

Our security measures may include:

Secure data storage practices
Encryption of data transmitted through HTTPS/TLS
Access controls
Authentication and account protection measures
Restricted access to personal and sensitive information
Secure hosting infrastructure
Monitoring for suspicious or unauthorized activity
Regular security reviews and system updates

Access to personal and sensitive information is limited to authorized personnel, service providers, and partners who require such access for legitimate business or service-related purposes.

Although we take reasonable measures to protect information, no internet-based service or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify NiiGo promptly if you believe your account has been compromised.

5.1 Protection of Sensitive and Health Information

NiiGo takes additional care when handling sensitive information, including prescription and health-related information.

Prescription documents and related information are collected only when necessary to process pharmacy orders, verify prescriptions where required, comply with applicable requirements, and facilitate delivery through licensed pharmacy partners.

NiiGo does not sell personal information or health-related information to third parties.

Prescription information is not used for advertising or unrelated marketing purposes.

We retain personal and sensitive information only for as long as reasonably necessary to provide our services, meet legal or regulatory requirements, resolve disputes, enforce agreements, prevent fraud, and maintain platform security.

When information is no longer required, we may securely delete it or anonymize it where appropriate.

6. Cookies and Tracking Technologies

NiiGo may use cookies and similar technologies on its website and Platform.

These technologies may help us:

Remember user preferences
Maintain account and session functionality
Improve website and Platform performance
Understand how users interact with our services
Improve security
Provide relevant features and recommendations

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some Platform features.

7. Payment Information

Payments made through NiiGo may be processed by approved third-party payment providers.

NiiGo does not generally store complete payment card details unless such storage is necessary, legally permitted, and appropriately secured.

Payment providers may independently collect and process payment information in accordance with their own privacy policies, terms, and security standards.

You are responsible for ensuring that any payment information you provide is accurate and that you are authorized to use the selected payment method.

8. Communications

NiiGo may communicate with users through:

Email
SMS
Push notifications
In-app messages
Other approved communication channels

Communications may include:

Order confirmations and updates
Delivery updates
Account notifications
Service announcements
Security alerts
Important changes to our services
Promotional offers, where permitted by applicable law

You may be able to manage certain communication preferences through your NiiGo account or by following the instructions included in relevant communications.

Please note that some service-related communications may be necessary for us to provide the Platform and therefore may not be disabled.

9. Data Retention

NiiGo retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide and maintain our services
Maintain account records
Complete and document transactions
Provide customer support
Resolve disputes
Prevent fraud and abuse
Maintain platform security
Comply with legal and regulatory obligations
Enforce our agreements

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

Certain information may need to be retained for longer periods where required by law or necessary for legitimate business, legal, security, or regulatory purposes.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where permitted
Request deletion of your NiiGo account
Request deletion of health-related information where legally permitted
Withdraw consent where processing is based on consent
Manage certain communication preferences
Raise concerns regarding how your personal information is handled

These rights may be subject to applicable legal, regulatory, contractual, and security requirements.

To submit a privacy-related request, please contact NiiGo using the contact details provided in the Contact Us section below.

11. Children's Privacy

NiiGo is not intended for individuals who are below the legally required age to independently enter into agreements or use online services.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that information belonging to a child has been collected improperly, please contact us so that we can investigate and take appropriate action.

12. Third-Party Links and Services

The NiiGo Platform may contain links to or integrations with third-party websites, applications, payment providers, or other services.

These third-party services operate independently from NiiGo and may have their own privacy policies, terms, and security practices.

NiiGo is not responsible for the privacy practices, security, content, or policies of third-party services that we do not control.

We encourage users to review the privacy policies and terms of any third-party service before providing personal information.

13. Changes to This Privacy Policy

NiiGo may update this Privacy Policy from time to time to reflect changes in:

Our services
Technology
Legal and regulatory requirements
Security practices
Business operations
Data processing practices

When changes are made, the updated Privacy Policy will be published on the Platform together with a revised Last Updated date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

Your continued use of the Platform after an updated Privacy Policy has been published constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way NiiGo handles your personal information, please contact us.

NiiGo

Website: niigo.app
Email: support@niigo.app
Phone: +233 59 866 3756

Address:
Central Business District
Koforidua, Ghana

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Connecting customers with local businesses through easy ordering and reliable delivery.